The client must provide the exact address and server staff access to the location at least one hour before the event, and at least three hours for technicians, decorators, assistants, and event coordinators. Additionally, we require at least two hours after the event for the breakdown of all equipment. If the client cannot provide this, they must notify us at least 48 hours before the event. Additional charges may apply for extra installation staff or equipment. Otherwise, our company will not be held responsible for delays in the event start time.

If, for any reason, any inventory hired from our company must remain at the client’s location, the client must provide the date and time for pick-up, no later than 72 hours after the event’s conclusion. Otherwise, the client will be responsible for paying the total value of the inventory left at the location.

VNV Events is not responsible for costs incurred due to the extended presence of our equipment or staff at the event location.

The client must provide an email, a phone number, a secondary phone number, and the name of the primary contact person for the day of the event.

For events held in clubs, hotels, halls, or other social facilities, the client must also provide the name of the venue, the name of the person in charge, and details of access routes. Failure to provide this information may result in the event’s cancellation without the right to a refund.

All services must take place indoors or under awnings. If the client requires VNV Events to provide a tent, this will incur an additional cost and must be requested at least three days before the event date. Otherwise, our company reserves the right to cancel the event without a refund.

For any electric equipment hired by the client or required for the services provided, VNV Events LLC requires access to at least two power outlets within 10 feet of the equipment.

Upon arrival at the location, the client must provide information regarding the installation of equipment and any logistical instructions.

All event details, such as dishes, decorations, DJ or musician playlists, protocols, lighting levels, show schedules, and pyrotechnics, must be sent to our representative via email at least 48 hours before the event. Otherwise, our staff will proceed with the event according to VNV Events’ criteria.

VNV Events reserves the right to capture photos and videos of the event for use on our social media platforms and promotional materials. If the client does not approve, they must notify us in writing via email at info@vnvevents.com.

The client and their guests are expected to treat VNV Events employees respectfully during the event. Failure to do so may result in the termination of this contract and the event without a refund.